Services come in many forms and often come with training, ongoing support, customer-specific negotiations, and related add-ons and byproducts. Pricing, discounting, bundling, and cross-functional compatibility become challenging. The constant change of various aspects and initiatives within service companies must be integrated into their process cohesively. Service providers fully understand the importance of covering customer post-sale needs as much as for the initial sale itself.
These challenges require a knowledge base that extends beyond that of traditional CRM and ERP systems. More leading service providers are exploring options like configure, price, quote (CPQ) to modernize their businesses and conquer these challenges to sell faster and better serve their customers.
A True Omnichannel CPQ
Unlike traditional CPQs, our innovative solutions are bringing together cloud-based CPQ and ecommerce, capable of servicing all users in a company.
Verenia’s CPQ is more than a product configuration or quoting tool. It is a complete omnichannel sales enablement and productivity suite that all departments of an organization can utilize.
Never Train Another Sales Rep Again
Verenia’s CPQ software will give your sales team an Amazon-like interface they already know well, with products grouped into easily searchable categories and visualized on the screen. The business logic and intelligence written into the rules engine will provide an automated approval process and alert your reps to upsells, cross-sells, promotions, so they can present company knowledge like experts on their first day.
Verenia’s Guided Selling module is essential to make it easier for your customers to do business with you. Verenia provides an Amazon-like platform for customers to build customized service packages and not miss upsell or cross-sell opportunities. Guided Selling will help you meet consumer expectations, which will help your customers find products and services that match their specific requirements.
Verenia’s Sales Portal is a highly customizable interface personalized to your reps and your branch. The Sales Portal empowers your reps by giving them the ability to quote on the spot and receive automated approval on permission-based discounts. The personalization feature allows individual reps to see items relevant to them (e.g., recent orders for customers they specifically helped, recent shipments, and customer quotes about to expire). Reps will also have access to promotional knowledge, store events, price sheets, and brochures, all just a click away. Having all this information at their fingertips streamlines the sales process for your reps and makes them more effective at closing deals.
Verenia’s Proposal Generator creates professional, branded proposals to keep your customers engaged with you. Having accurate product and pricing information in real time means you can present these error-free proposals to customers right on the spot, instead of making them wait for days and risk losing them to the competition.
The Product Configurator allows your reps to configure service packages with 100% accuracy every time. The business logic written into the platform prevents configuration errors, saving time and money on double and triple checks and reworking orders.