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Parts and Warranty

Streamlining the Warranty Claims Process
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Managing a Parts and Warranty System

Many businesses lack a fool proof system housing warranty claims. While this may seem like a small issue at first glance, allowing this issue to linger can result in reduced productivity and customer dissatisfaction. This is an even larger issue for distributors who partner with dealers to act as a middleman. Some companies attempt to resolve this issue by manually updating spreadsheets to keep track of warranty information for every single one of its customers. This, however, is a tedious practice that takes up valuable time and usually results in a multitude of errors.

Verenia’s Parts and Warranty system eliminates the added stress of dealing with a cumbersome spreadsheet-based warranty system. This solution allows users to set up warranties for new or existing customers with ease, along with the ability to view any customer’s warranty information instantly. Verenia’s rules engine allows users to filter or label each warranty type by category, job description, or anything else relative to your business. Intuitive user interface within the system provides simple yet sophisticated visualization tools for increased efficiency. With one click, users can pull up an entire history of warranty claims and export a report of the needed information to a spreadsheet. Not only that, but behind the scenes validations make the entire system error proof.

The parts and Warranty system also increases the productivity of resolving warranty claims between distributors and dealers. The service bulletin dashboard within the system allows both parties to send information to each other and attach files with product/warranty description if necessary. With an automated emailing system, all parties involved will be instantly notified on claim status and whether it has been approved or denied. In doing this, Verenia allows businesses to streamline this entire process.

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Benefits of Partnering With Verenia

Many companies half-heartedly provide prospects with an order summary PDF or a list of part numbers with associated prices. With Verenia’s Proposal Generator, businesses can just as easily provide customers with a document that is much more interactive and appealing with just as much, if not more, information. Verenia’s solutions even allow you to keep the prospect engaged with the ability to attach external documents and/or link them to instructional videos. With the most innovative proposal generator on the market, your business can expect to see an increase in overall deals won.

Verenia’s Proposal Generator is just one of the many ways we make businesses easier to buy from. With our solutions, businesses experience many benefits, such as:

  • 117% Revenue Growth
  • 93% Error Reduction
  • 20% Increase in Productivity of Inside Sales Groups
  • 3% Market Share Increase in the First Year
  • 19% Higher Lead Conversion Rate

Other Popular Modules

Our CPQ solutions can handle any of your needs. Here are some more of the features we offer.
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Guided Selling

Enhance the online shopping experience for your customers through Amazon-like user interface.

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Configurator

Allow users to customize their order with complete customization and real-time pricing.

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Sales Portal

The all-in-one self-service solution that your business needs.

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